Conflict and Complaints Consultation and Workshops
Complaints Management in Sport
Complaints are a reality in sport, but unclear processes and reactive responses can often create more conflict rather than resolution. This workshop helps leaders, boards, coaches, and staff better understand how to manage complaints in a way that is fair, practical, and relationship-focused. Participants will explore early intervention strategies, communication approaches, and decision-making tools that support healthier organizational cultures.
Conflict Management in Sport
Conflict is inevitable in sport, but it does not have to damage relationships or teams. This workshop explores why conflict escalates, how people respond differently under stress, and practical strategies for navigating challenging situations with confidence. Participants will leave with tools to support communication, collaboration, and healthier team dynamics.
Governance Training in Sport
Strong governance creates healthier, more sustainable sport organizations. This workshop helps boards and leaders better understand governance roles, operational boundaries, decision-making responsibilities, and accountability practices. Participants will explore practical strategies to strengthen communication, reduce conflict, and support effective leadership within sport organizations.
Supporting Neurodivergent Participants in Sport
Sport environments are stronger when they are inclusive and responsive to different ways of thinking, communicating, learning, and participating. This workshop supports coaches, leaders, and volunteers in developing a better understanding of neurodivergence and practical approaches for creating more supportive sport experiences.
Participants will explore:
communication strategies
environmental and sensory considerations
approaches for reducing barriers to participation
practical tools to support engagement, inclusion, and positive participant experiences
The session is designed to be practical, strengths-based, and grounded in real sport environments.
Giving and Receiving Appreciative Feedback and Effective Communication in Sport
Feedback can build trust, confidence, and growth when it is delivered effectively. This workshop explores practical communication strategies that support constructive conversations, stronger relationships, and healthier team cultures. Participants will learn approaches for giving feedback, receiving difficult feedback, and communicating in ways that encourage connection rather than defensiveness.
Building Diversity in Sport
Creating diverse and inclusive sport environments requires more than policies and statements. This workshop invites participants to reflect on barriers to participation, organizational culture, and the ways inclusion is experienced within sport settings. Through practical discussion and reflection, participants will explore strategies to foster belonging, equity, and meaningful participation for all.
Providing Safety in Sport
Psychological, emotional, cultural, and physical safety are essential to healthy sport environments. This workshop explores how leaders, coaches, boards, and organizations can create cultures that support accountability, trust, and participant well-being. Participants will examine practical approaches to prevention, communication, and responding to concerns in ways that strengthen safety within sport.
Facilitating Difficult Conversations Between Others in Sport
Difficult conversations are a normal part of sport, but many leaders feel unprepared to step into conflict between others. This workshop provides practical tools for facilitating challenging conversations in a way that supports communication, accountability, and resolution. Participants will learn strategies for managing emotions, creating structure, and helping others move through conflict productively.
Developing Values–Based Group Guidelines for Teams
Clear group agreements help create stronger, more accountable team cultures. This workshop supports teams and organizations in developing practical values-based guidelines that shape communication, behaviour, and expectations. Participants will explore collaborative approaches for creating shared commitments that strengthen trust, inclusion, and accountability within teams.
Client reviews
The workshop served as a valuable reminder that we are a team and can rely on each other for support when needed. It highlighted the importance of recognizing that everyone has their own unique styles and approaches to managing conflict. Moving forward, I’ll make a conscious effort to avoid assumptions and take a moment to consider how others might be feeling. I also feel more confident in applying the circle of inference and addressing difficult conversations, thanks to the practical script Nadia provided during the session.
Team Building through Conflict Management Workshop
Volleyball BC was excited to work with Now What Facilitation to hold a "This is How We Roll: Complaints Management for Sport" session for our clubs. Nadia was very helpful in tailoring the sessions to an online format which allowed participants from across the province. Each session was clearly delivered and accompanied by a guide so we could easily follow along. We really enjoyed getting to practice communication and interview skills with each other so that we can better serve our community. Thank you, Now What Facilitation!
Complaints Management and Interview Training Workshop
I thought that this was fantastic, I am very grateful for this training and excited to implement my learning in not only my professional responsibilities but my personal as well.
Conflict Management Training
It was a complicated situation, but Lindsay was able to assist us in getting to a final solution.
Mediation
This was a timely and safe environment for conversation.
Mediation
I valued getting to talk to the other participants. It was great to hear their perspectives.
Collaborative Planning Meeting
It isn't easy to summarize the knowledge gained, synergies created, and tool actioned from this workshop. There is no doubt my capacity to engage through challenges has been doubled, at least.
Team Building through Conflict Management Workshop
Well facilitated session. Appreciated the relatability from someone knowledgeable in the sport sector.
Not-for-Profit Governance Training Workshop
I thoroughly enjoyed the session and appreciate being able to refer back to the key principles and concepts learned down the road. The material was easy to follow and the role-playing exercise allowed for important practice. Nadia is a fantastic facilitator. She was very warm and personable and could answer questions on the fly.
De-escalation and Intervention Training Workshop
I was discussing with a fellow board member and we both recounted how easy the process felt (far from how previous board meetings went over this discussion). We attributed it to yours and Andy's support. He really helped us distinguish roles and set boundaries that have offloaded a lot of the stress we carried around this topic over the past several months.
Governance Training
The workshop was amazing, great delivery. Even though on zoom was easy to be engaged.
Conflict Management Training
I think everyone felt heard.
Mediation
Our engagement was relatively straightforward, and the conclusion was well documented.
Collaborative Planning Meeting