Not every concern requires a formal complaint, but not every concern should be handled with an informal conversation. One of the greatest challenges for leaders is deciding what kind of response a situation requires. Intervening too late can allow conflict to become entrenched, while responding too quickly or in the wrong way can unintentionally increase organizational risk. This webinar introduces a practical decision-making framework that helps leaders assess concerns, determine the most appropriate response, and act with confidence. Participants will learn how to distinguish between concerns, conflicts, and complaints, and when coaching, facilitated conversations, mediation, or formal complaint processes are most appropriate. Participants will leave with greater confidence in making consistent, fair, and well-informed decisions when conflict arises.